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Frequently Asked Questions

What is the $ cost of the program per session?

The program varies in cost depending on the age starting at $120 for (18mo-2yo), $130 for (3yo-5yo) and $140 for (6yo-  8yo) which includes a shirt or jersey, a ribbon, medal or trophy and a fun day at the end of every session.

When are sessions held?

Sessions are offered year-round with each session lasting 7 weeks. Sessions at enrichment and after school programs start on a monthly basis. 

What do parents need to bring?

Parents should bring a chair or towel, snacks & liquids to keep their child hydrated during lessons. Cleats are optional and a ball is provided for each child.

Can parents register for the session anytime?

Parents must register prior to the start of the session. Parents who would like to register but do not see the option or have missed the deadline for their child's age group are encouraged to give us a call to see if space is still available.

Can friends/siblings play in the same class?

Certainly. During registration, parents can request to have friends/siblings play together in a class. It is however required that friends/siblings are within the same age group and as long as a class does not exceed the 12:1 kid to coach ratio.

How are class groups separated?

We cannot guarantee children will be separated based on skill level due to group enrollment size.

We have three different classes for each age group that we offer but we also will at times separate children by date of birth. A child cannot move down in a lower age group.

Does SoccerGemz offer after school or weekday sessions?

Sessions are offered at several learning centers and schools. Mommy & Me sessions are also offered week days during the year.  If you would like our program at your child’s school or have friends and family that would like a weekday class, let us know. If you do not see your school listed, please fill out the New School Info Request form on this Page - https://soccergemz.com/soccer-school-programs/

What if my child does not like the session?

If your child is not having fun and engaged in the games to start, don’t panic and be patient. It can take several weeks for children to get comfortable with new adults and other kids if this is their first time participating.  If you notice a weekly pattern developing just notify their coach or director immediately to address the concern to discuss the best resolution for the child.

Does Soccer Gemz offer customer loyalty incentives?

At Soccer Gemz it is extremely important to provide outstanding customer service on a consistent basis.  Therefore, we offer several incentives such as returning discounts, a reward card program, and appreciation days such as Doughnuts for Dad and Muffins for Mom to name a few. Please notify a Soccer Gemz representative today to find out what additional incentive programs may be offered for families.

What happens if my child misses a class?

We understand that families have other obligations, which is why Soccer Gemz is designed to provide convenience in your schedule to help reduce the chances of missed classes.  However, should you know your child will miss a class we ask that you notify the instructor which helps improve communication between parents and Soccer Gemz.  For the best results we strongly encourage attending every class.  However, instructors always review the move of the day from the previous week so if your child does miss a class, he/she will receive a quick overview. Missed classes cannot be made up.

What is Soccer Gemz Refund Policy?

Director’s review each refund request on an individual basis.  Prior to registration we recommend parents review our refund policy.  In every request Soccer Gemz officials will do their best to complete a refund request within 2 weeks prior to the start of a session.  All requests must be made in writing to wecare@soccergemz.com.  Soccer Gemz will respond with a decision and any deductions should it deem applicable.

How is Soccer Gemz program different from other programs?

Soccer Gemz is designed to not only teaches fundamentals of soccer, but also first and foremost to make sure each child has fun and can develop their physical and social skills.  Instructors develop weekly lesson plans that utilize hula hoops, tunnels, parachutes and other props to keep children engaged. Soccer Gemz is the only program in the area to offer mommy and me classes for 18 month to 2 year olds.

What happens if it rains or is too hot?

SoccerGemz coaches will make every effort to determine whether or not to cancel class due to rain or inclement weather no later than one hour before the scheduled start time of the class, based on forecasts.  In most cases, drizzle or light rain do not constitute cause for cancellation. Parents should check the Facebook page for cancellations.

My child’s coach last session was great! Can I request the same coach again for this session?

Yes, you can definitely request a specific coach for your child. We will do our best to accommodate your request as long as registration is completed in advance.
 
Image of Heart and word Reviews for SoccerGemz Testimonials

~ Howie & Kim ~

"This is my 3rd session in a row with SoccerGemz. My kids are 2 and 5. They have a great time at soccer each week. It's amazing to see the improvement from session to session. All of the coach's are friendly, knowledgeable and great with the kids. It's also a great way to meet new people. Thank you SoccerGemz for a fantastic program."

Image of Heart and word Reviews for SoccerGemz Testimonials

~ Tiffany ~

"My child has bi-lateral moderate hearing loss so he takes a little more instruction and patience and the coaches did just that but treated him the same as everyone else and he wasnt singled out. I love that! I llloooovvveeeee the coaches and my son had so much fun. We will definitely be back! 🙂 "

Image of Heart and word Reviews for SoccerGemz Testimonials

~ Sempra ~

"We love Soccer Gemz! We've done Soccer Gemz and their competitor and Soccer Gemz exceeds their competitor in every way! The games are fun but also challenging for the kids. My son loves it!"

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